How do I return an item?
All returns must have a Return Merchandise Authorization (RMA) code. To get an RMA, please call us (toll free) 1-888-400-2677 (Monday-Friday between 9:00am and 5:00pm Eastern Time) or e-mail us at firstname.lastname@example.org and we will be glad to assit you. All items must be returned in their CLEAN, ORIGINAL PACKAGING.
If you receive the wrong item or a damaged item, we'll gladly fix it by shipping a replacement or issuing a 100% refund.
If items are returned for any other reason, a refund will be issued minus a 10% restocking fee. In this case, return shipping charges are the responsibility of the buyer. Returns will be accepted up to 60 days from date of purchase.
Please send all Clean, Un-opened kits back to:
Attn: Returns Dept.
2100 W. Front St.
Statesville, NC 28677